Tenant Resources
Real Property Management Excellence
Resident Benefits Package
At RPM Excellence, all of our residents receive the added value and protection of our Resident Benefits Package.
We’ve partnered with Second Nature to bring our residents a full package of exclusive benefits to enhance their rental experience. In fact, the benefits are so good you may never want to leave!
$1M Identity Protection
1 in 4 Americans are victim of identity fraud. All adult leaseholders get $1M coverage backed by AIG, monitoring through IBM’s Watson, and a dedicated, US-based Identity Restoration Specialist.
Resident Rewards Program
Rent day is now rewards day. You’ll get cash, gift cards, and exclusive discounts you can use to save up to $4500/year on everyday expenses.
24/7 Maintenance Coordination
It always seems like things happen after hours. This makes reporting those pesky maintenance issues easy and fast, either online or by phone.
Online Portal
Access your documents and pay rent through our easy-to-use online portal.
Utility Connection Concierge
One call sets up utility, cable, and internet services – and helps you get the best promos and discount codes available.
Credit Building
We report every rent payment, so you build credit. Average increases of 23 to 42 points in resident scores, so you can qualify for more and save hundreds. We can report up to the past 24 months for an immediate boost.
Renter's Insurance
We’ve secured the industry-leading value policy from an A-rated carrier. You’ll benefit by being added to our master policy, so all of your insurance requirements in the lease are met. If you want a retail individual policy, you can still get that at any time.
*Real Property Management Excellence is not a licensed insurance broker. Please refer to the insurance policy for coverage information.
Vetted Vendor Network
Everyone who services your home is screened to exceed our standards for insurance, licensing, and professionalism for the job.
Deposit-Free Technology Is Finally Here: There is no need to tie up your funds. The days of your security deposit money being locked away, collecting dust, are over. Residents who qualify for Obligo are not required to pay a security deposit at this community. Instead, you can give a pre-authorization, allowing your community manager to bill you up to a limited amount, just like a security deposit.
You’re Good For It: Obligo will securely test your bank account and available credit to see if you qualify for the deposit-free option. If you don’t qualify or prefer to pay a conventional cash deposit, you can do so using the same online process.
Don’t Spend It All At Once: Obligo members have used the deposit money they saved for savings, to invest, or to reduce debt.
You’re Still Accountable: If your community manager makes a charge against your pre-authorization, you will be able to pay the balance in installments using the payment method of your choice. Unreasonable charges may be disputed – just like a conventional cash deposit.
Deposit-Free Living Starts Here: When it’s time to pay your security deposit, you’ll receive a secure link to join Obligo, with more details about this service. For more information, you’re welcome to visit Obligo.
Maintenance Request
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If you’re having non-emergency requests like:
A/C or heater stopped working
The appliance is not working as expected
Plumbing problems
Hot water heater issues
Garage/door issues
Electrical issues
Report Emergency Issue
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How do I know if it’s a Maintenance Emergency?
Is water leaking uncontrollably?
Is there a gas leak?
Was there a fire?
Are you locked out of your home?
Maintenance Emergency: A condition that causes injury, threatens your health, or causes serious property damage, such as fire, broken gas line/leak, broken water line or flooding, no heat, or a lockout.
Additional Tenant Resources
Every tenant who signs a lease with RPM Excellence will receive access to an online account. Your secure account is convenient and easy to access and provides useful features and information to maximize your rental experience.
- Pay rent online
- Request repairs and maintenance
- Apply for a new rental property
- Give notice to vacate
- Access documents, forms, and checklists such as your lease and procedures
- Communicate with the Real Property Management Excellence team
New Tenants
Sign up and follow the prompts to access your account for the first time. Use the email address and the rental property address you provided during the leasing process. Your login information will be emailed to you. Contact our office if you need assistance.
The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time, and is the most secure, accurate, and efficient payment method.
Simply log in to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!
There are two ways to request maintenance or repairs.
- Log in to your tenant account and submit a maintenance request.
- Call our 24-Hour Maintenance Hotline at 919-827-1107 to request maintenance. If it is an emergency, please call us immediately. (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)
Before Requesting Maintenance
For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.
| Smoke detector won’t work when tested | Monthly check and replace battery. Notify maintenance at once if not working. |
| Smoke detector beeps softly on and off | Check and replace battery. |
| No power to plugs or switches | Check breaker panel or fuse box. Check and reset. |
| Garbage disposal won’t work | Push reset button on disposal or use allen wrench and turn. |
| No hot water | Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed. |
| Hot water “TOO HOT” | Check thermostat on tank and turn down. |
| Faucet or toilet leaks | Turn off water fixture under sink, toilet at valve and notify maintenance. |
| Toilet plugged | Try plunger. If still plugged call maintenance. |
| Sink plugged | Remove hair from drain |
| Heater not working | Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped? |
| Dishwasher won’t drain | Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up. |
| Refrigerator too warm or too cold | Check thermostat, set correctly. Front and back grills clean. Clean out drain hole. |
RPM Excellence Pet Screening & Policies
Some of our rental properties allow pets. Homeowner preferences and insurance policies determine the type and number of pets allowed.
To find a pet-friendly rental home, search the available properties, click Amenities, select Pets Allowed, and if desired, select Fenced Yard.
Pet Application
Many Real Property Management Excellence rental homes allow pets.
We welcome pets in rental homes that allow pets. However, we must ensure tenants are responsible pet owners and respect other residents in the area. Landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.
Real Property Management Excellence’s Pet Restrictions
Each rental home managed by Real Property Management Excellence may have unique restrictions for pets depending upon the pet’s type, number, and size. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions for newborn pet litter. Most rental properties do not allow certain breeds of dogs, including Dobermans, Rottweilers, Chows, and Pitbulls, because property liability insurance policies will not cover injury caused by these breeds. Real Property Management Excellence tenants who have pets are asked to maintain their own liability insurance concerning their pets.
General Rules and Regulations
Most cities and counties have pet ordinances that all Real Property Management Excellence clients must abide by as pet owners. Below are common ordinances; however, check with Animal Control in your local area to ensure you understand and comply with all pet rules and regulations.
Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.
Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.
If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.
City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.
Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.
As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you with the information you need to enjoy and care for your new home and login credentials for your tenant account. Please keep this information handy for easy reference throughout your stay.
Move In Assessment
Within 5 days of moving in, go through your new home thoroughly, then email us a completed Inventory and Condition Form along with photos to visually verify the conditions you describe on the form.
Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If, during your assessment, you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well-maintained.
Tenant and Owner Responsibilities
As a resident of a rental home managed by Real Property Management Excellence, we want you to treat the home as if it were your own and be respectful of your neighbors. Taking good care of the property also leads to a faster return of your deposit when you move out.
Your lease outlines your full responsibilities; however, below are some general responsibilities.
- Keep the property clean and orderly, inside and out
- Set up utilities in your name prior to moving in – electricity, water, gas, trash
- Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., snow removal), exterior light bulbs, window cleaning
- Pest control
- Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems; keeping vents clean
- Comply with local, state, and Home Owner Association (HOA) property codes, rules, and regulations
Contact our office if you would like a referral for a vendor for the services listed above.
Owner Responsibilities
Real Property Management Excellence and/or the owner of the rental home you lease are responsible for:
- Ensuring the rental property is clean, safe, and ready for occupancy
- Re-keying all doors leading to the outside for security
- Complying with state and federal laws pertaining to required detectors in the home
- Providing residents with a copy of applicable HOA rules
Rent Payment
You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment and peace of mind.
Maintenance Request
We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs. When maintenance or repair is needed, log in to your online account or call our maintenance hotline.
Moving out can be a busy and sometimes stressful time. Real Property Management provides checklists and guides to help make your transition smoother, faster, and more organized.
You must give proper notice prior to vacating the property, as outlined in your lease. Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned. We consider you still living at the property until you return the keys (and garage door remote, if applicable) to our office. You will not be allowed to re-enter the home after all keys have been turned into the office.
To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in. This will clarify the refund procedure and explain any additional charges which you may incur.
The better the condition of the property when you leave, the faster the deposit can be returned to you to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease; however, we will do our best to try and lease the property.
Long-Term Relationship
Our goal is to maintain positive relationships with both our property owners and tenants and ensure you are satisfied. If you are pleased with our service, we hope you consider our services again in the future. In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.
Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.
